Terms and Conditions
Introduction
Welcome to sunnysides (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our software-as-a-service (SaaS) platform, including any services, applications, and content available through the platform (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our Services.
Account Registration
• Eligibility: Our service is only available for Businesses (B2B).
• Account Creation: You must provide accurate, current, and complete information when
creating an account. You are responsible for maintaining the confidentiality of your account
credentials and for all activities that occur under your account.
• Account Security: You agree to notify us immediately of any unauthorized use of your
account or any other breach of security.
Subscription and Payment
• Subscription Plans: We offer various subscription plans for our Services. The
specific features and pricing of each plan depends on the bespoke automation process we
model and deploy for you.
• Billing: By subscribing to a plan, you agree to pay the applicable fees. Subscription fees
are billed in advance on a recurring basis (monthly or annually) as per the chosen
plan.
• Payment Information: You must provide valid payment information. You authorize us to
charge the subscription fees to your chosen payment method. Please note that we use a third
party to process our payments. (Paddle, acting Merchant of Record).
• Refunds: Subscription fees are non-refundable except as required by law or as otherwise
stated in our refund policy section below.
Use of Services
• License: We grant you a non-exclusive, non-transferable, limited license to
use our Services in accordance with these Terms.
• Restrictions: You agree not to (i) modify, copy, or create derivative works of the
Services; (ii) reverse engineer, decompile, or disassemble the Services; (iii) use the
Services to develop competing products or services; (iv) use the Services for any unlawful
purpose.
• User Content: You retain ownership of any data or content you upload to our Services
(“User Content”). You grant us a worldwide, non-exclusive, royalty-free license to use,
store, and process your User Content for the purpose of providing the Services.
Data Processing and Privacy
• Data Processing: We will process your User Content in accordance with our
Privacy Policy and applicable data protection laws. We will take reasonable steps to protect
your User Content from unauthorized access, use, or disclosure.
• Privacy Policy: Our Privacy Policy, which is incorporated by reference into these Terms,
describes how we collect, use, and disclose your personal information.
Service Availability and Support
• Availability: We strive to ensure that our Services are available 24/7 but do
not guarantee uninterrupted access. We may perform maintenance or updates that may
temporarily disrupt service.
• Support: We provide customer support through various channels as described on our website.
Support availability and response times may vary based on your subscription plan.
Termination
• Termination by You: You may terminate your subscription at any time through
your account
settings. Termination will take effect at the end of the current billing cycle.
• Termination by Us: We may terminate or suspend your account and access to the Services if
you breach these Terms or engage in conduct that we deem harmful to our interests or other
users.
• Effect of Termination: Upon termination, your right to use the Services will immediately
cease. We will delete your User Content in accordance with our data retention policy.
Limitation of Liability
• Disclaimer: The Services are provided on an “as is” and “as available” basis. We disclaim
all warranties, express or implied, including the implied warranties of merchantability,
fitness for a particular purpose, and non-infringement.
• Limitation of Liability: To the fullest extent permitted by law, we shall not be liable
for any indirect, incidental, special, consequential, or punitive damages, or any loss of
profits or revenues, whether incurred directly or indirectly, or any loss of data, use,
goodwill, or other intangible losses, resulting from (i) your use or inability to use the
Services; (ii) any unauthorized access to or use of our servers and/or any personal
information stored therein; (iii) any interruption or cessation of transmission to or from
the Services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to
or through our Services by any third party; (v) any errors or omissions in any content or
for any loss or damage incurred as a result of your use of any content posted, emailed,
transmitted, or otherwise made available through the Services.
Indemnification
You agree to indemnify, defend, and hold harmless [Your SaaS Platform Name], its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your infringement of any intellectual property or other right of any third party.
Refund Policy
If you are not entirely satisfied with your purchase, we are here to help.
Refunds may be issued under the following circumstances:
• Service Not Delivered: If the service you purchased was not delivered or was
incomplete.
• Technical Issues: If you experienced technical problems that prevented you from using the
service, and we are unable to resolve the issue in a timely manner.
To request a refund, please Contact Us: Send an email to our customer support team at
info@sunnysides-dev.com with the subject line "Refund Request". Provide your order number, a
detailed description of the issue, and any supporting evidence (e.g., screenshots). Our team
will review your request within 4 business days. We may contact you for additional
information or clarification. After reviewing your request, we will notify you of our
decision via email. If approved, we will process the refund to your original method of
payment.
Refund requests must be submitted within 5 days of the claimed issue. If you have
significantly used the service, partial refunds may be issued at our discretion.
Refunds will not be issued for issues arising from misuse or violation of our Terms and
Conditions. Fees for monthly or annual subscription plans are non-refundable after the
subscription period has begun.
Changes to Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Services after the changes take effect constitutes your acceptance of the new Terms.
Governing Law and Dispute Resolution
• Governing Law: These Terms shall be governed by and construed in accordance
with the laws
of France, without regard to its conflict of law principles.
• Dispute Resolution: Any disputes arising out of or relating to these Terms or the Services
shall be resolved through binding arbitration, and judgment on the award rendered by the
arbitrator(s) may be entered in any court having jurisdiction thereof.
Contact Us
If you have any questions about these Terms, please contact us at:
sunnysides SARL, au capital de 1500€
60 rue François 1er 75008 Paris, France
info@sunnysides-dev.com
These Terms and Conditions were last updated on June 16 2024. Current version : 1.0.